March 25 Update

We completed our first week of training today.  We took another step closer to handling customer calls.  This afternoon we were hands-on the computer while our trainer-agents were on the phone and we were listening, so we got to practice using the computer tools we need to verify accounts and explore and resolve problems.  We will have only two more days of classroom training next week, then we'll be on the floor with shadow agents the rest of the week.  Except Mom and I have approval to take Friday off so we can go to Jerry's wedding.