Wednesday, March 30, 2011
March 29 Update
We had our final test for Member Services training today. I passed but Mom has to take it again today. She forgot that although it was a "closed book" test (we couldn't use our student manuals or notes), it was an "open computer" test and we were allowed and even expected to use the web site and the agent tools on the computer. She'll be taking it again on Wednesday. Other than that, we're pretty much in the mode to continue sharing calls with more experienced agents the rest of the week. Yesterday we were the active agents and our mentors just listened in, pointed out where to go on the computer, and made suggestions after each call. I still get focused on listening to the customer and forget to do the "tracking" and had to go back and do it after the fact several times. By next Monday we should be on our own. We will work Monday and Tuesday, then start our regular week by having Wed-Thu off, then work Fri-Tue. Weather has been typical for Utah this time of year. I think the weather department didn't get the memo that March 21 was the first day of spring though. It has still been pretty cold -- around 24 when we left home and Monday the forecast included up to 3" of snow that didn't happen, but we did get some strong snow flurries a couple of tiems during the day. Grass is getting green and trees are getting ready to leaf out as soon as we do get some warm weather.