Wednesday, March 30, 2011
March 30 Update
One more day of training. Mom re-took her final test and got 75%. She needs 80 to pass. She was pretty stressed out over having to take it over and I think that made it harder for her than it should have been. She doesn't know yet if/when she'll be taking it again. I think I saw they allowed up to three tries, so she should still have one to go. I spent the whole day on the phones with another agent looking over my shoulder. Mom was on the phones after she finished her test. Some things are getting easier -- I think -- but every call is different enough that there isn't much to carry over from one to the next. Guess it is good experience to get a lot of different things to handle, but it isn't very comfortable!